FAQ
Most frequent questions and answers
Next Benefits entitle you to discount vouchers from major retailers Checkers, Shoprite, Pick n Pay and Dischem to a minimum value of R750 per month from each retailer. Your Next Cellular cellphone number is your username for logging on to Next Benefits and start claiming your benefits.
Next Cellular requires a Debicheck mandate to be authorised by yourself at your bank.
You will receive a message from your bank on your cellphone requesting you to authorise the monthly payments on a day coinciding with your salary payment date.
Where a handset is included, a separate
mandate will be created for the payment of the holding deposit.
In case of a handset being included in your subscription, Next Cellular requires you to port your existing cellphone number to your new SIM card so that you retain your number.
The porting process will commence as soon as you have received your new device and/or Next Cellular SIM Card.
Next Cellular will lodge a porting request to the network associated to your number for release to Next Cellular.
The process should take between 24 and 48 hours to complete.
It is important to know that porting is not a one step process and that a few hours of interrupted or unavailable services may be experienced. We do ask for your patience in this regard as the process is not entirely under Next Cellular’s control. Instances were experienced in the past where a porting request had to be lodged multiple times due to non cooperation of the network having to release the number as they are losing a customer.
yes you can top up online.
Next Cellular loads airtime and data for subscription agreements on the 1st, 7th or 14th calender day of every month. Airtime and data is valid for 30 days.
On return of your handset, in a good working condition, non damaged screen and with its original packaging, no sooner than 18 months after receipt of the handset.
Refund is also subject to the subscriber not having had any defaults on the payment of its account.
You may request to keep your handset after 18 months in case you are prepared to waive your holding deposit.
Report the incident to us in order to blacklist the phone via its IMEI code and serial number and to deactivate your SIM. Next Cellular will issue you with an ITC number which you will require to file a statement with SAPS.
Next Cellular will replace the phone and enter into a new agreement if the subscription has been running for more than 6 months.
The subscriber will be required to pay another holding deposit amount.
Please email us with a request for a SIM Swap and your cellphone no.
We will courier you a new SIM card at a charge of R100,00 including courier costs.
Key specifications of devices are listed on this website. By accepting the T&C’s the applicant accept those specifications as well as any colour the phone may be.
Please note that colours of devices may differ and cannot be guaranteed, regardless the colour of the phone per artworks displayed on this site. Subscribers agree to accept the colour of the handset.
Next Cellular does not perform credit checks but we do require the applicant to be full time employed with an active bank account older than 9 months, of which the last three months’ statements need to be submitted.
When you port your number delivery is free, Standard courier fee of R120 may applicable for deliveries.
You may cancel your subscription at any time through emailing us with the request.
Your subscription will be cancelled upon receiving our acknowledgement of your request in the instance of a SIM only subscription.
In the instance where a handset was included, the handset needs to be returned to your designated Next Cellular Agent a good condition with its original packaging, upon which the cancellation will be acknowledged.
Please note that your refundable holding deposit is forfeited in the instance of cancelling the contract for any reason before 18 months since inception.
In case a debit order is unpaid, Purple Mobile is required to soft lock the device via the Device Management software that was installed prior to the delivery of the handset.
Upon soft locking, the subscriber will see a message on the screen confirming that the device has been locked and will be unlocked once the payment in arrears has been made.
You will be legible to replace your handset for a new device after 15 months upon returning your used device in a working and undamaged condition and not having defaulted on any payments in the last 15 months.
Your number will be included in the communication despatched with the SIM card but can also be checked by dialling *177177# with the SIM in the phone.
In the instance of a SIM Only subscription, the activated SIM card is dispatched upon the successful collection of the first month’s subscription amount.
Where a handset is included in the subscription, the activated SIM Card, together with the new device, can be collected from the designated Next Cellular Agent or be couriered upon receipt of both the refundable holding deposit as well as the first month’s airtime subscription.
In case a courier is used, please allow 2 to 5 working days for delivery.
